GENERAL TERMS OF SERVICE: IKKUNAVELJET

These terms and conditions apply to window cleaning services provided by VNc Clean Oy (Ikkunaveljet, Business ID: 3526850-9), hereinafter referred to as the “Service Provider”.

1. Scope and Execution of the Service

The Service Provider undertakes to perform window cleaning professionally and with due care. The service includes the number of windows agreed upon at the time of booking.

  • Cleaning process: Windows are cleaned using a washer (sleeve applicator) and dried with a squeegee. For exterior surfaces, a water-fed pole system may also be used depending on the situation. Standard window cleaning does not include the removal of paint stains, limescale, or similar residues.

  • Areas cleaned: In addition to the glass surfaces, the service includes wiping window frames, window sills, and blinds.

  • Limitations: The service covers only the windows and work phases agreed upon with the salesperson.

2. Cancellation Terms and Rescheduling

  • Right of cancellation: The Customer has the right to cancel the order within 14 days of concluding the agreement. However, the cancellation must be made no later than 4 full days before the scheduled cleaning date.

  • Rescheduling: The booked appointment may be rescheduled free of charge if the change is made no later than 4 full days before the original cleaning date.

  • Late cancellation/rescheduling: If the cancellation or rescheduling is made in violation of the above terms, the Service Provider has the right to charge 50% of the total service price.

3. Insurance and Liability

The Service Provider is responsible for performing the work professionally and in accordance with industry standards.

  • Liability insurance: VNc Clean Oy holds valid liability insurance covering potential property damage caused by the company or its employees.

  • Employee protection: All cleaners are covered by statutory accident insurance.

  • Limitation of liability: The Service Provider is not liable for damage resulting from structural defects in windows, aged seals, or fragile materials that have not been disclosed in advance.

4. Customer Obligations

In order for the service to be carried out as agreed, the Customer must ensure the following:

  • Unobstructed access: The Customer must ensure unobstructed access to the areas to be cleaned.

  • Preparations: Furniture, curtains, and other movable items must be cleared from in front of the windows before the service begins.

  • Duty to inform: The Customer must inform in advance of any known defects, issues, or special considerations (e.g., faulty locking mechanisms, cracks, or damaged blinds).